TK Property Group take your privacy seriously. This policy outlines important information on who we are, what we do and how and why and if we collect, store, use and share your personal information.
We are subject to the General Data Protection Regulation (GDPR), which applies across the European Union including in the United Kingdom. TK Property Group are responsible as a ‘controller’ of that personal information for the purposes of those laws and in connection to our day to day business. The below outlines full details;
TK Property Group Ltd provides property investment services to individuals and organisations both in the UK and internationally. For us to carry out these services to our clients and our day-to-day operations, we may need to collect, share and store data about our clients.
We receive the vast majority of personal information that we process directly from individuals and organisations. We receive it from them for one of the following reasons:
We may collect, use, store or transfer different kinds of data about individuals and organisations:
The way we process information will differ depending on the reason it was provided to us. These may include but are not limited to:
The following rights are available to identifiable information in accordance with GDPR requirements. Please note that we will only comply to the extent required to by law and, if it is legally required to keep details the way they are, we will be unable to comply with requests.
To exercise any of these rights, please contact [email protected]
Individuals have the right of access to personally identifiable information that we hold. This includes:
If an individual or organisation thinks that information we hold on them is inaccurate or incomplete, they have the right to request that we rectify it.
If an individual no longer consent to us holding information, they may request that we delete all details from our systems. However, we may have legal obligations which mean we are unable to delete some or all of the details.
They have the right to request that we stop using their data in a particular way, for instance for marketing purposes.
They have the right to ask us for a copy of data that has been provided to us, in order to transfer it to another organisation.
We share details with selected service providers who help us to provide our services to buy-to-let property investors.
These companies are as follows:
We process information under one or more of the following bases:
When information is requested from us in any format or method, or to purchase a buy-to-let property through us, an individual or organization is giving their clear and unambiguous consent to us processing their personal details.
We will process and use personal details to fulfil our contractual obligations so we can provide individuals and organisations with the requested products and services.
We will process and use personal details to carry out our day to day business and improve our products and services, to keep investors updated via marketing communications, risk assessment, fraud prevention, suppressions and opt out of communications, web analytics, cloud storage and backup etc.
We will process and use personal details to comply with legal obligations under applicable laws.
If you would like to raise a complaint over the way that TK Property Group processes your information, do so in the first instance to the Data Protection Officer, Ricky Murphy at [email protected]
Please note that we are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing to the details above, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We may revisit this policy and update it if required from time to time.
TK Property Group Ltd is the controller for personal information we process, unless otherwise stated.
Our address is: TK Property Group Ltd, 118 Atlas House, Caxton Close, Wigan, WN3 6XU, United Kingdom.
Our Data Protection Officer is Ricky Murphy. You can contact him using the postal address provided.