Last updated: October 2022
This Privacy Policy explains how TK Property Group (“TKPG”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you visit tkpg.co.uk, contact us, use our services or otherwise engage with us.
We are committed to protecting your privacy and complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), each as amended by the Data (Use and Access) Act 2025.
This Privacy Policy should be read alongside our Terms & Conditions and Cookie Policy.
1. Who We Are and How to Contact Us
TK Property Group is a UK-based property investment consultancy. We provide information and guidance on property investment opportunities. We do not provide regulated financial, mortgage or legal advice.
TK Property Group is the controller responsible for your personal data.
If you have any questions about this Privacy Policy, or wish to exercise your rights or make a complaint, please contact us:
- Email: info@tkpg.co.uk
- Telephone: 0161 240 6060
- Post: TK Property Group, Tomorrow Building, MediaCityUK, Salford, M50 2UW
- Website: tkpg.co.uk/contact-us
2. Scope of This Policy
This Privacy Policy applies to personal data we collect when you:
- Visit or use our website
- Contact us by phone, email, WhatsApp, live chat or our website forms
- Enquire about a property through a property portal such as Rightmove or Zoopla
- Book a consultation through our online booking pages
- Reserve or purchase a property, or use any of our related services
- Subscribe to or receive our marketing communications
- Attend one of our events or promotional activities
Our website and services are not intended for children, and we do not knowingly collect personal data relating to anyone under 18.
This Privacy Policy supplements any other privacy information we give you on specific occasions and does not override it.
3. The Personal Data We Collect
Personal data means any information that can identify you, directly or indirectly. Depending on how you engage with us, we may collect, use, store and transfer the following categories of personal data.
Category | What it includes |
|---|---|
Identity Data | Name, title and, where needed for a purchase, date of birth |
Contact Data | Email address, telephone number and postal address |
ID Verification Data | Copies of identity documents such as a passport or driving licence, proof of address, and information about the source of your funds |
Financial Data | Your budget, funding position, deposit and mortgage requirements, and payment details for reservation fees |
Transaction Data | Details of properties you have reserved or purchased through us and payments made |
Profile and Preference Data | Your investment goals, preferred locations and property types, and feedback you give us |
Communications Data | Records of our correspondence with you, including emails, live chat, WhatsApp messages and notes of calls and consultations |
Technical Data | IP address, browser type and version, time zone setting, device type, operating system and other technology used to access our website |
Usage Data | How you use our website, such as pages visited, time spent on pages and navigation paths |
Marketing and Communications Data | Your preferences for receiving marketing from us and your communication preferences |
Image and Video Data | Photographs or video captured at our events or promotional activities |
We also use Aggregated Data, such as statistical or demographic data. Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity, so it is not personal data in law. If we combine Aggregated Data with your personal data so that it can identify you, we treat the combined data as personal data under this policy.
We do not intentionally collect Special Categories of Personal Data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, and genetic and biometric data. We do not collect information about criminal convictions and offences, except where this arises from checks we are legally required to carry out, such as anti-money laundering checks.
It is important that the personal data we hold about you is accurate and current. Please let us know if your details change.
Where we need personal data by law or under a contract with you, and you do not provide it, we may not be able to provide our services to you. We will tell you if this is the case at the time.
4. How We Collect Your Personal Data
Directly from you. You give us personal data when you:
- Complete a form on our website or book a consultation
- Contact us by phone, email, WhatsApp or live chat
- Reserve or purchase a property, or use our related services
- Subscribe to our communications or ask us to send you marketing
- Attend one of our events
- Give us feedback or leave a review
Through automated technologies. When you use our website, we may automatically collect Technical and Usage Data through cookies, server logs and similar technologies. See our Cookie Policy for details.
From third parties and public sources. We may receive personal data about you from:
- Property portals, such as Rightmove, Zoopla, OnTheMarket, Properstar and NewHomesForSale, when you enquire about a property through them
- Property developers and their sales agents
- Solicitors, conveyancers and mortgage brokers involved in your purchase
- Analytics and advertising providers, such as Google, Meta and Microsoft, some of which are based outside the UK
- Identity verification providers
- Publicly available sources, such as Companies House, where you invest through a limited company
5. How We Use Your Personal Data and Our Lawful Bases
We only use your personal data where the law allows us to. The table below sets out what we use it for and the lawful basis we rely on.
Purpose | Data used | Lawful basis |
|---|---|---|
Responding to your enquiries and booking consultations | Identity, Contact, Profile and Preference, Communications | Legitimate interests (responding to people who contact us) and taking steps at your request before entering into a contract |
Providing our services, including managing reservations and purchases and liaising with developers, solicitors and brokers | Identity, Contact, Financial, Transaction, Communications | Performance of a contract and legitimate interests (running our business) |
Carrying out identity and anti-money laundering checks | Identity, ID Verification, Financial | Legal obligation |
Sending you marketing about property investment opportunities and our services | Identity, Contact, Profile and Preference, Marketing and Communications | Consent, or legitimate interests where you are an existing contact (see Section 6) |
Running, securing and improving our website, including analytics | Technical, Usage | Legitimate interests, and consent where the law requires it for cookies |
Showing you relevant advertising online | Technical, Usage | Consent |
Using photographs and video from our events in our marketing | Image and Video | Legitimate interests (promoting our business). We tell attendees in advance and will remove images on request |
Keeping records, handling complaints and meeting tax, accounting and legal requirements | All relevant categories | Legal obligation and legitimate interests (protecting our business and establishing or defending legal claims) |
Where we rely on legitimate interests, we have balanced our interests against your rights and freedoms. You can ask us for more information about this, and you have the right to object (see Section 12).
We only use your personal data for the purposes we collected it for, or for a compatible purpose. If we need to use it for an unrelated purpose, we will tell you and explain the lawful basis that allows us to do so.
6. Marketing
We may send you information about property investment opportunities, market insights and updates about our services by email, phone, text message or WhatsApp.
If you have enquired about or bought a property or service from us, we may send you marketing about similar services unless you have opted out. We do this on the basis of our legitimate interests, and you can opt out at any time, including in every marketing message we send. In all other cases, we will only send you marketing with your consent.
We will never share your personal data with third parties for their own marketing purposes without your consent. We do not sell personal data.
You can opt out of marketing at any time by:
- Using the unsubscribe link in any marketing email
- Emailing info@tkpg.co.uk
- Telling your TKPG consultant
Opting out of marketing does not affect messages we need to send you about a reservation, purchase or service you have with us.
7. Automated Decision-Making and Profiling
We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.
With your consent, our advertising partners, such as Google and Meta, may use cookies and similar technologies to show you adverts based on your browsing activity. This is a form of profiling. You can refuse or withdraw consent at any time through the cookie settings on our website.
8. Who We Share Your Personal Data With
We only share your personal data where necessary and with:
- Property developers and their sales agents, for properties you reserve or purchase
- Service partners you choose to use, such as solicitors and conveyancers, mortgage brokers, and furniture pack, snagging and property management providers
- Service providers who process data on our behalf, including website hosting, CRM and enquiry management (Pipedrive), email marketing (Mailchimp), live chat (Tawk), workflow automation (Zapier), consultation booking, messaging (WhatsApp), and analytics and advertising (Google, Meta and Microsoft)
- Identity verification providers, for anti-money laundering checks
- Professional advisers, including lawyers, accountants, auditors and insurers
- HMRC, regulators and law enforcement, including the Information Commission and The Property Ombudsman, where we are required to by law
- A buyer or successor, if we sell, transfer or merge part or all of our business
We require all service providers acting on our behalf to keep your personal data secure and to use it only on our instructions and in line with the law. We do not sell or trade personal data.
9. International Transfers
Some of the service providers we use, such as Google, Meta, Microsoft, Mailchimp, Pipedrive and Zapier, may process personal data outside the UK, including in the United States.
Whenever your personal data is transferred outside the UK, we make sure it receives an equivalent level of protection by relying on at least one of the following safeguards:
- UK adequacy regulations, including the UK Extension to the EU-US Data Privacy Framework for certified US organisations
- The UK International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses
Contact us if you would like more information about the safeguards we use.
10. Data Security
We have put in place appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure.
Access to personal data is limited to employees and service providers who need it for a legitimate business purpose, and who are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and the Information Commission where we are legally required to do so.
11. How Long We Keep Your Personal Data
We only keep your personal data for as long as we need it for the purposes we collected it for, including to meet legal, accounting and reporting requirements.
Type of record | How long we keep it |
|---|---|
Enquiries and reservations that do not complete | For as long as we reasonably believe you may wish to invest with us in the future, unless you ask us to delete it. We review these records regularly and remove data we no longer need |
Client records, including Identity, Contact, Financial and Transaction Data | At least 6 years after your purchase completes, for tax and legal purposes |
Identity verification and anti-money laundering records | 5 years after the end of the transaction or business relationship, as required by law |
Marketing preferences | Until you unsubscribe. We keep a record of your opt-out so we do not contact you again |
Cookies and analytics data | As set out in our Cookie Policy |
To decide how long to keep other personal data, we consider its amount, nature and sensitivity, the risk of harm from unauthorised use, the purposes we use it for, and any legal requirements.
We may anonymise your personal data so that it can no longer identify you, and use it for research or statistical purposes without further notice to you.
12. Your Legal Rights
Under UK data protection law, you have the right to:
- Access a copy of the personal data we hold about you
- Rectification of inaccurate or incomplete personal data
- Erasure of your personal data in certain circumstances
- Restrict how we use your personal data in certain circumstances
- Object to us using your personal data where we rely on legitimate interests, and to direct marketing at any time
- Data portability, meaning you can receive certain personal data in a structured, commonly used format or ask us to transfer it
- Withdraw consent at any time where we rely on consent. This does not affect any processing carried out before you withdraw
- Complain to us and to the Information Commission (see Section 13)
To exercise any of these rights, contact us using the details in Section 1.
You will not usually have to pay a fee. We may charge a reasonable fee, or refuse to act, if a request is clearly unfounded or excessive.
We may ask you for information to confirm your identity before we respond. We aim to respond within one month of receiving your request and any information we need from you. If your request is complex or you have made several requests, we may extend this by up to two further months and will tell you if so.
When responding to a request for access, we will carry out reasonable and proportionate searches for your personal data.
13. How to Make a Complaint
If you are unhappy with how we have handled your personal data, please email us at info@tkpg.co.uk with “Data Protection Complaint” in the subject line.
If you are unable to email us, please call us on 0161 240 6060 and we will help you.
Please include your name, contact details and a summary of your concern. You do not need to use any particular wording.
We will acknowledge your complaint within 30 days of receiving it. We will then investigate it without undue delay, keep you informed of our progress, and tell you the outcome.
If you are not satisfied with our response, you have the right to complain to the Information Commission (ICO), the UK regulator for data protection. You can contact the ICO at ico.org.uk or on 0303 123 1113.
14. Cookies and Third-Party Tools
Our website uses cookies and similar technologies to make it work, understand how it is used, and show relevant advertising.
We only set cookies that are strictly necessary, or that the law allows without consent, before you make a choice. Where the law allows us to use cookies for statistical analytics without consent, we will tell you and give you a simple way to object. All other cookies, including advertising cookies, are only set with your consent, which you can withdraw at any time through the cookie settings on our website.
The third-party tools we use on our website include:
- Analytics: Google Analytics, Google Search Console and Microsoft Clarity
- Advertising: Google Ads and the Meta (Facebook) pixel
- Enquiries and CRM: Tidio, Pipedrive, Mailchimp and Zapier
- Property listings: Rightmove, Zoopla, OnTheMarket, Properstar and NewHomesForSale
These providers may collect information such as your IP address, device information, pages viewed and how you interact with our website. Some act on our behalf, and others use data in line with their own privacy policies.
Full details of the cookies we use and how to manage your preferences are in our Cookie Policy.
15. Other Information
Third-party links. Our website may include links to other websites, plug-ins and applications. We do not control these and are not responsible for their privacy practices. Please read the privacy policy of every website you visit.
Changes to this policy. We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Any changes will be published on this page with a revised date. Where changes are significant, we will take reasonable steps to let you know.
If you have any questions about how we collect and use your personal data, please get in touch.