Last updated: December 2025
TK Property Group is committed to providing a high standard of service to all clients, partners, and website users. We welcome feedback as it helps us improve our services and address any concerns promptly and fairly.
This Support & Feedback policy explains how you can contact us for assistance, provide feedback, or raise a complaint, and how we will handle it.
For information on how we use personal data, please see our Privacy Policy. For details on website use and liability, please refer to our Legal Disclaimer and Terms & Conditions.
1. Customer Support
If you require assistance regarding our website, services, property information, or general enquiries, please contact us using one of the following methods:
Email: info@tkpg.co.uk
Website: https://tkpg.co.uk/contact-us/
We aim to respond to all support enquiries within a reasonable timeframe, typically within two business days.
2. Providing Feedback
We value constructive feedback and encourage users to share their experiences with us. Feedback may relate to:
Our website usability
Communications and customer service
Property information or marketing materials
Overall experience engaging with TK Property Group
Feedback can be submitted via email to info@tkpg.co.uk or through our contact form.
All feedback is reviewed internally and may be used to improve our services, systems, and processes.
3. Complaints Procedure
If you are dissatisfied with any aspect of our service, you have the right to make a formal complaint.
Step 1: Informal Resolution
Where possible, we encourage you to raise concerns informally by contacting us at info@tkpg.co.uk. Many issues can be resolved quickly through direct communication.
Step 2: Formal Complaint
If the issue cannot be resolved informally, you may submit a formal complaint in writing by email to info@tkpg.co.uk.
Please include the following information to help us investigate your complaint efficiently:
Your full name and contact details
A clear description of the issue
Relevant dates and reference details
Any supporting documentation
4. Complaint Handling Process
Upon receipt of a formal complaint, we will:
Acknowledge receipt within five business days
Investigate the complaint fairly and impartially
Provide a written response outlining our findings and any proposed resolution
We aim to provide a full response within 28 days. If additional time is required due to the complexity of the complaint, we will keep you informed.
5. Scope and Limitations
TK Property Group is not a regulated financial adviser and does not provide regulated financial or investment advice. Complaints relating to market performance, investment outcomes, or third-party services beyond our control may fall outside the scope of this procedure.
For more information, please see our Legal Disclaimer.
6. Record Keeping
All complaints and feedback are recorded securely and handled in accordance with our Privacy Policy. Information is retained only as long as necessary for resolution and compliance purposes.
7. Changes to This Policy
We may update this Support & Feedback policy from time to time to reflect changes in our processes or legal obligations. The latest version will always be available at https://tkpg.co.uk/support-and-feedback/.
8. Contact
For any questions regarding this Legal Disclaimer, please contact us at:
Email: info@tkpg.co.uk
Website: https://tkpg.co.uk/contact-us/